It is more a case of the blue in question should have just said nothing than to try and address a concern. This is actually bad for the game in my opinion. When the people that keep us informed would be better not doing so, there are some deeper issue than someone just not keeping up on their job.
I am sure that many blues often are left having to defend the actions of blizzard when they personally disagree with it. Look at someone like Bashiok who just left the company to go work for NC soft. I used to always think of him as one of the better blues but the for the last year or so I started to blast him every chance I got.
The guy went off the deep end, he left the reservation. He was being rude to the players either straight out or with a snide remark. He was blatantly disrespectful to the player base and did not even try to hide it. He went from being one of the people that usually had some useful information and was a boon to the community to someone that you knew anything you read from him would feel as if he was speaking down to us.
After he left the company it occurred to me that perhaps he did not suddenly turn into the obnoxious idiot he had become but it was a slow transition where he was put in the unenviable position of having to defend blizzards decisions when he did not agree with them. Now I do not know if this is the case, maybe the guy just became king the the jerks naturally, but it is entirely possible it was his working conditions that made him such.
So maybe if I was forced into the position of having to defend the no flying decision over and over when I disagreed with it I could see myself getting rude to people over it too. I would not want to defend blizzard against people I agreed with. I would not want to keep telling people they are wrong and this is better for the game when I do not believe that. I would have to defend a move I did not believe in, defend a move I knew was bad for the game and that would make anyone angry and bitter, really fast too.
So maybe, just maybe I was too hard on Bashiok. Maybe it wasn't the fact he had become a world class jerk, maybe he was just miserable working there having to defend bad decisions made by blizzard and we, the players, ended up getting abused by him in his responses because of it.
Yesterday I saw two blue remarks that were, in a word, wrong. Normally I would jump on them for being idiots, today I am feeling a little bad for them instead because of the position that blizzard has put them into. They throw so much junk at them and then ask them to defend the changes without them actually fully understanding the changes that were made.
I feel bad for the blues, but that does not change the fact that sometimes it might just be a better idea to say nothing than to say the wrong thing. Lets take a peek at the examples from yesterday where two blues would have been better off not answering the questions at all instead of suffering from a major case of foot in mouth disease.
Our first unsuspecting blue was on a forum post. Not only did he get one part of his reply wrong but he made two erroneous statements in one reply. And I feel really bad for the guy. After a post like the one he made, with two clear errors in it, I am sure he was sitting at his desk thinking "I should have just stayed home today".
Post Title was: Bliz Confirmed:best PvP gear from PvE in xpac
There was really nothing in the post except a link to the video of the interview. The following was a response from Lore.
Misleading title is misleading.
What Tom said was that someone wearing the absolute best PvE gear in the game might have a 7% advantage over someone who had just hit level 100 -- and thus, had not collected any gear at all. There was nothing about his statement at all that could be taken as "the best gear for PvP comes from PvE." I have no idea how you could have gotten that from what he said, unless you're purposefully trying to stir up trouble.
Our intent -- as it has been for several expansions now, and as it is currently in Warlords -- is for PvP gear to be the best available in PvP. That has not changed in Legion.
Wrong point #1:
Even in his reply Lore said that someone in mythic gear would be better than someone in quest gear by 7% because mythic gear is the best gear you can get. It stands to be believed that means someone in mythic gear would be some percentage better than someone in LFR gear, or normal gear or even heroic gear. Even if the mythic geared player is only a slim 1% more powerful than a heroic geared player in PvP than what the guy posted as the title of his post, "Bliz Confirmed:best PvP gear from PvE in xpac" is absolutely 100% factually correct. So how exactly is that misleading? Stating facts is misleading? That is news to me.
I know Lore was trying to settle down the PvP crowd from thinking they needed to PvE to get gear. But this is one case he really should have just never answered this post. Because, lets face it, the title of the post was correct, and in him trying to settle it down, he ended up proving what the person said in the title when he said that the best geared PvE character would have a 7% advantage over a fresh character. Instead of proving the guy was wrong, he proved the guy was right. I am sure that did not work as intended.
Wrong point #2:
Saying that PvP gear is intended to be best for PvP is correct, saying "that has not changed in legion" is wrong. Sorry Lore, they are removing PvP gear from the game or so they told the world the other day. I would think, as you work there, you might have heard of that. So it would be impossible for that to be the same in legion. How exactly can PvP gear be the best for PvP when there is no such thing as PvP gear in legion?
Really should have not answered that post buddy. You double whammied yourself.
The second case of "you would have been better not answering" came from the Yogcast with Tom Chilton. The question and answer were as follows.
Q: "Demon Hunters only have two talent trees. Would you ever think of removing trees from other classes?"
A: "I think people would be pretty upset by that. I don't see us doing that. If I could warp back in time, maybe we would have not added some, but now it is too late, we will instead try and make them more distinct.
We are going class-by-class and trying to identify problem areas that have no distinct identity and trying to fix that."
"I don't see us doing that" is what he said. This is someone really really high up in the food chain, at the top of the food chain and he says "I don't see us doing that"??? (yes three question marks on purpose because... really, did he just say that)
You are aware they are removing the ranged survival spec from the game right? Sure it is being replaced by another spec with the name of survival but that spec plays a completely different role. So you are removing a ranged spec from the game. So how exactly can you say "I don't see us doing that" with a straight face when you are doing exactly that this expansion? You are removing a spec from the game.
Another shining example of you were better off not saying anything, sorry Tom, but I can clearly see some egg on your face there.
BTW, if you also say "I think people would be pretty upset by that" why are you removing survival? You acknowledge that people will be really upset by it, you say that you don't see yourself doing it, and yet you are still doing it. Why? I think that is a fair question.
Maybe he forgot about the ranged survival spec being removed from the game, maybe Lore forgot about PvP gear being removed from the game.
Maybe being a blue is a lot harder than anyone thinks when you have to keep track of all these changes blizzard makes.
Bottom line is, for all you blues out there, it is better to keep quiet and let the community think you are a moron than open your mouth and prove you are. It's not easy being blue.