tag:blogger.com,1999:blog-9015737272343810105.post6511886990476711055..comments2024-03-27T07:57:48.010-04:00Comments on The Grumpy Elf: CRZ - It Should be OptionalTheGrumpyElfhttp://www.blogger.com/profile/07621615711198405365noreply@blogger.comBlogger43125tag:blogger.com,1999:blog-9015737272343810105.post-18843740602150550732012-09-20T11:26:05.357-04:002012-09-20T11:26:05.357-04:00All these issues were brought up on the beta and t...All these issues were brought up on the beta and they ignored them. The issues are only just starting and you only mention the tip of the iceberg.<br /><br />Someone like myself, with my main server, there were no bots, at least not that I have ever noticed in years there. Some years back there were a few but they were banned to never return. Now, you can not get an herb or a mine even if you spent hours. Too many people and too many bots. This has seen the prices on my server skyrocket at a time they usually drop like a rock, the end of the expansion. <br /><br />They did not think this out fully and they did not prepare for things like more people for less nodes. Not to mention they do nothing about bots which makes it 100 times worse for servers like mine that had no bot problems before.<br /><br />I hate what they did to the game with this one change. It really changed the entire face of the game into something I do not like and that is not even considering the problems I have had with it on the technical side since the release.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-25263894858999129542012-09-20T10:25:59.438-04:002012-09-20T10:25:59.438-04:00It's more than that, it's the new design p...It's more than that, it's the new design philosophy of WoW.<br /><br />Everything possible should be a timesink. <br /><br />Dumping sh*tloads of people in one zone and making sure the resources (herbs, ore ...) are "shared" is a way of making gold more valuable.<br /><br />All in all this would be doable, but the major problem is now that resources (zones) are shared by multiple servers, but the AH is not. Add to that the countless bots that monopolise the market (and often the resource nodes, can you fly around a zone for 24hrs on end??) and you're up for a freakin' disaster.<br /><br />Also, they disabled the fishing contests because of the bugs and exploits now ... Are you serious? <br /><br />Are you telling me that in the entire design process, the entire development process, no-one stood up and said 'Wait a minute, won't this break events on shard-level?'. Come on ...<br /><br />Why wasn't this tested better and why did they rush this out? There's more to come ... remember, I said it first!Beetlezombiehttp://beetlezombie.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-76695694490155486922012-09-20T09:07:27.389-04:002012-09-20T09:07:27.389-04:00It is sad that it took forever for even one respon...It is sad that it took forever for even one response to come out and say, we can't do that, even if I knew that before hand. I got annoyed because they would not even do that. <br /><br />The best way to piss someone off is to completely ignore their problem and they seem to be masters of completely ignoring the problems of the players. Would it really have been so hard for one of them, any of them, to say, sorry, we can't do anything about that.<br /><br />I know it is not going away. It is blizzards way of covering up the fact they are losing customers. It is also the lazy solution to a problem that could be fixed a better way.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-38734890352329491282012-09-20T07:40:24.796-04:002012-09-20T07:40:24.796-04:00Grumpy, I can't agree with you more. And you h...Grumpy, I can't agree with you more. And you had every right to loose your temper there. Blizzard CS is plain awful. Copy/paste all over to place, not even bothering to read your ticket (or previous tickets) ...<br /><br />Ofc Blizzard CS's can't do anything directly about it, but when an unbelievable crappy system is implemented like this, you have a duty as a player to be as vocal about it as you can be.<br /><br />The only way to get their attention. Create a shitstorm and annoy the living crap out of their employees. If enough of their paytime/attention is needed because of the negativity the CRZ is creating, Blizzard might see some wisdom and change some thinking patterns.<br /><br />But lets face it, CRZ's are not going away. It creates less problems for Blizzard (structure wise blabla) and add more timesinks into the game (fighting for resources), so Blizzards always wins.Beetlezombiehttp://beetlezombie.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-1134326236827419522012-09-17T19:52:35.541-04:002012-09-17T19:52:35.541-04:00Yeah, not being able to trade, ignore, or basicall...Yeah, not being able to trade, ignore, or basically do anything with them is just one of the failings on the part of blizzard.<br /><br />All the negatives and none of the positives like you said.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-81433612611352389002012-09-17T15:30:32.176-04:002012-09-17T15:30:32.176-04:00Cross Realm Zones would be ok if you could really ...Cross Realm Zones would be ok if you could really interact with everyone from other realms exactly like they was on your home realm. Like invite them to guild, trade with them, etc... Because then you would have a sense of community. But as it is now, I can't stand it and want to quit myself. It feels like all the negatives and none of the positives of a large pop server. Something has to be done, and I'm going to start putting in tickets every day until we can either interact with the cross realm players better or they get rid of it!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-2961918351702650452012-09-14T14:49:38.219-04:002012-09-14T14:49:38.219-04:00just as an aside the way I keep my cool with all s...just as an aside the way I keep my cool with all service industry people is to imagine I'm interacting with my grandma and treat them just like I would treat her. codyboltnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-91152473268969016682012-09-14T14:03:48.961-04:002012-09-14T14:03:48.961-04:003) I'm a CSR rep myself and I'm not a jerk...3) I'm a CSR rep myself and I'm not a jerk that asks for unreasonable things. There's an art to negotiating and you clearly fail at it. codyboltnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-71233158149623136872012-09-14T09:06:47.512-04:002012-09-14T09:06:47.512-04:00Well,not exactly fixed. But at least it is someth...Well,not exactly fixed. But at least it is something we know about now.<br /><br />It is not just me either, seems to be effecting more people now. Last night raiding was a nightmare. People lagging and running off the side on spine heroic, or lagging and totally missing the tendon so we could not get it done in one go. It was a nightmare and I don't know why we kept trying when at least 2 people would die to lag each attempt.<br /><br />Oddly enough, as everyone else started having more problems I started having less. I only DCed 3 times, which since the beginning of CRZ, that is actually pretty awesome.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-85806753376364017552012-09-14T09:02:50.708-04:002012-09-14T09:02:50.708-04:00I knew that I would not get a response after that....I knew that I would not get a response after that. I didn't want one after that. I had no use for the service department. I was trying all day and had been pushed to my limits. They might have a sign that say they do not have to take abuse, but I am sure like every other customer service person in the world they have one that says the customer is king. They should have addressed my concerns instead of dismissing them.<br /><br />I love to abuse solicitors. I had one call the other day saying, "we are your copier service company, I just need to check the number on your copy machine, can you help me with that" to which I replied, "A lie is a terrible way to start a business relationship." I heard dead silence on the other end and I hung up. I really hate those calls. They are asking to be abused if you ask me.<br /><br />There is no need for CRZ outside of world PvP which is still nonexistent. It is not like it used to be where you had to kill an elite mob and you looked around for help. Everything is a solo game now leveling so there was not need to fill the zones.<br /><br />I think they should have taken a book from rift and just offer one free server transfer a month.<br /><br />They just do not want to admit they are losing so many people and do not see them being able to grow again. Hence the reason to try and cover it up with CRZ.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-17318375419991329552012-09-14T08:51:55.384-04:002012-09-14T08:51:55.384-04:00I am personally glad I got someone to actually hel...I am personally glad I got someone to actually help me. That was what I was aiming for at the least. I wanted them to understand my displeasure and assist me with me errors.<br /><br />The sad part is it too so long and took to the point of being rude to get anyone to talk to me. That should not be necessary.<br /><br />I am surely going to keep pushing for the removal of the forced CRZs however. None of these problems would have ever happened if they did not try to introduce something that wasn't ready for release.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-32382720975534394532012-09-14T06:06:53.939-04:002012-09-14T06:06:53.939-04:00The last guy, the one I spoke to, even addressed t...The last guy, the one I spoke to, even addressed the CRZ issue as well. He acknowledged I said something about it and said there was nothing he could do.<br /><br />That is what I wanted, that is what every GM before ignored. I just wanted what I was saying to be heard and they did not even once say, sorry, we can not do that. This is the reason I got upset.<br /><br />I am sorry, but I find it impossible to believe you have never lost your temper and raised your voice or said something rude to a person in the service industry and there is absolutely nothing you can say that would convince me otherwise. <br /><br />There are only 2 ways that is possible. You have never had the occasion to deal with someone that refused to address your problem or you are lying. If it is #1 you are extremely lucky, if it is #2, you are trying to make themselves look better than they really are on the internet.], which usually works in reverse. I had respect for you calling out my rudeness as I was, you lost every bit of that by trying to pass yourself off as the perfect person, which no one is.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-76646854107965759802012-09-14T05:15:12.340-04:002012-09-14T05:15:12.340-04:00Seeing the UPDATE your issue got (sort of) fixed, ...Seeing the UPDATE your issue got (sort of) fixed, gratz!<br />In my experience, the EU CS enters the 'UPDATE' phase a lot sooner, if I don't get a GM to talk to me straight away it's generally after the first ticket didn't resolve the issue.<br /><br />Taitrina is mostly correct about the 'Dead Server Issues'.NetherLandsnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-11072889749193585992012-09-14T04:19:01.938-04:002012-09-14T04:19:01.938-04:00No there is not, You ask them over and over again ...No there is not, You ask them over and over again to do something you know damn well that they couldn't do. Then proceed to get angry that they don't do it. Yes I'm sure this person solved your problem but have you ever dealt with tech support before They ALWAYS make you run thru the most basic fix's first your a smart guy I know you know this you were just looking for reasons to get upset. You've been called on it not only by me but by others here and FYI no I don't treat and say worse things to CSR's its a shitty job and I treat them with the utmost respect. CodyBoltnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-90009332867519291052012-09-14T03:38:28.812-04:002012-09-14T03:38:28.812-04:00I'm not surprised you didn't get an immedi...I'm not surprised you didn't get an immediate response after calling a GM "stupid piece of shit". It's on all the signs everywhere that employees have a right to work without abuse. Still you lost your temper, it happens to everybody. I shouted at a cold caller the other day as it was the 6th cold call of the morning.<br /><br />CRZ's are pointless. Low level zones on most servers are pretty empty as it's endgame people want. Even on one of the largest EU servers it would be rare to see people in low level. If they want people places give them a reason. Don't pool all players from all servers to artificially bulk up zones to what they've never been. People on very low population servers either like it how it is or want a merge. Those that want merges want 1) more people to guild with 2) more to raid current content with 3) a more stable/stocked AH. Those are the problems with low pop servers not people in levelling zones. CRZ doesn't address any of those problems as you can't guild cross server, can't raid current content cross server and the economy remains separate.<br /><br />CRZ is a creative solution so they can avoid merging servers and the bad publicity that comes from doing so. It's a showmanship thing but it doesn't solve anything. In fact it's making a lot of things worse.<br /><br />I agree that they should remove/deactivate it until they've squished more bugs. I also agree that they should make it optional. They should probably also find whoever came up with the idea and check what they've been smoking.<br />Anonymoushttps://www.blogger.com/profile/17771213542953346538noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-75518935052616656062012-09-13T22:51:01.566-04:002012-09-13T22:51:01.566-04:00This half-baked idea of theirs is going to cost th...This half-baked idea of theirs is going to cost them a lot of customers. I cancelled both of my accounts and the 2 accounts I had for my children. I also returned the Mists pre-orders. <br /><br />I never pay a service provider for services not rendered. Game companies are no different. If I don't get what I want and what I agreed to pay for, then I don't pay. It's that simple.<br /><br />Ghostcrawler's snottiness during the AMA didn't help either. He needs to be kept well away from the public. <br /><br />The game is being turned into another stupid facebook application for Sheeple, and it makes me sick to see so many people both defending it and being willing to put up with crappy service in the interim. If these same people got that kind of service from their cell-phone companies they would riot in the streets.<br /><br />Keep fighting the good fight Grumpy.Eccentricanoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-16295355775664839472012-09-13T22:43:12.250-04:002012-09-13T22:43:12.250-04:00I would definitely try a full reinstall if you'...I would definitely try a full reinstall if you're still getting error 134s. I was getting them constantly as soon as I updated to patch 5.0.x.<br /><br />It was (another) 20GB to download for me, but the game ran perfectly for me since then. (no more 134s)<br /><br />Having said that, I haven't left Stormwind except for LFG...so maybe I've avoided the CRZ issue you're seeing.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-13754891317283240772012-09-13T22:19:39.167-04:002012-09-13T22:19:39.167-04:00I am not sure you are reading the same thing I wro...I am not sure you are reading the same thing I wrote. I only said one really bad thing. I was rude, but not the way you are making it sound. I would be willing to bet you have said 100 times worse to people many times. If anything I showed amazing restraint for how angry I was about crashing over and over and getting no real assistance except the company line.<br /><br />As for coming here, I was not glorifying anything, I was saying what happened. If I was trying to glorifying anything I would have made myself out to have been a perfect gentlemen the whole time. The truth is an amazing thing, and as an adult, I know how to tell the truth and admit I was a jerk.<br /><br />There is a huge difference between what I said and what you perceive it to be.<br /><br />If you read the update you will see that the first time someone actually talked to me and helped me and didn't just give the company line the problem was figured out.<br /><br />So, in the end, I had all rights to be upset with the way they were treating me. The first GM should have helped me instead of C&Ped some BS that had nothing to do with my problem.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-78838346723325040412012-09-13T21:29:28.591-04:002012-09-13T21:29:28.591-04:00Being angry doesn't excuse the way you behaved...Being angry doesn't excuse the way you behaved and it certainly doesn’t excuse you coming to your forum and glorifying beating down CSR’s. If anything since it’s a typing medium you should have pulled back taken however long you needed to cool down and presented yourself as an adult. Often times a CSR has to go thru the standard procedures before they can start to deviate from them. CodyBoltnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-48920239964823523412012-09-13T21:01:44.744-04:002012-09-13T21:01:44.744-04:00And I was being a dick out of anger. My own fault...And I was being a dick out of anger. My own fault for losing my cool and letting it get to me. It could have been cooled down at the beginning if a GM had actually talked to me instead of just C&Ping the standing company line.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-35479615772046315452012-09-13T20:55:05.400-04:002012-09-13T20:55:05.400-04:00I told you to grow up because you were acting like...I told you to grow up because you were acting like a petulant child. Being upset with something is not carte blanche to be a dick. You should always treat people the way you want to be treated. I agree that It’s perfectly legitimate to want to express your displeasure with something but the way you handled it was 100% wrong and encouraging others to treat GM’s this way is downright unacceptable. Being “grumpy” /= being a dick. “Don’t be a dick!” TM Wil Wheaton. CodyBoltnoreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-15930824427891552602012-09-13T20:29:40.028-04:002012-09-13T20:29:40.028-04:00I was lucky to get a GM that was great with techni...I was lucky to get a GM that was great with technical knowledge just now. Feel free to read the update I just added.<br /><br />He was awesome and said he knew exactly what the problem was the more we talked. I apologized to him for my tickets getting rude and he said he understood. If he were the first GM that responded perhaps my post would have been entirely different.<br /><br />I'll post tomorrow explaining the problem for others that might run into it.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-90639589745563728842012-09-13T20:26:32.969-04:002012-09-13T20:26:32.969-04:00They collect and pass along data, but it carries n...They collect and pass along data, but it carries no more weight than a tweet to ghostcrawler or a forum post, and possibly less. GMs simply don't have the authority that most players assume they do, and they have absolutely no say in how the game is developed. <br /><br />Go to the bug report forum, make a post with your issues, copy and paste your full DxDiag. It could be the wow client, it could be Windows 7, it could be directx or an old driver, it could be a compatability issue with your graphics card, it could be something that has nothing to do with wow like your firewall or antiviris. A full reinstall might solve it, might not, but the blue posters on the bug report forum actually know what they're doing and if they can't help your system, they are the ones that can make changes and do workarounds with the game code when they find out where the issues are. <br /><br />Look at the problem Mac users had with this patch, where it was causing the Mac processors to overwork and run really hot. If it's happening on your system, it's probably happening on a few dozen or a few hundred or a few thousand other players systems, but they can't fix it without knowing what your system specs are, and GMs CERTAINLY don't have that technical knowhow. Or the authority. Leave the poor GMs alone, customer support jobs suck enough already when you DO have the power to fix things, dealing with an irate customer over an issue that is out of your hands won't get anything done, but it may get a note on your account that may affect how you get treated in future tickets.Elladrionhttps://www.blogger.com/profile/08404376507635994015noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-59288425864949330842012-09-13T20:07:54.194-04:002012-09-13T20:07:54.194-04:00I stand by what I said. No one ever enacted chang...I stand by what I said. No one ever enacted change by sitting in a corner and saying nothing to anyone.<br /><br />You need to speak up to be heard. All I wanted was one of them, any of them, to tell me that they understood my problem, or at least heard it, but they ignored it. That is not good customer service. I know they can not move me, they are just reading out of a book on what to do, but one of them, any of them could have said, I have no power to do that. Instead they totally skipped over the request each time instead of answering it accurately.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.comtag:blogger.com,1999:blog-9015737272343810105.post-19524634579117754862012-09-13T20:04:23.426-04:002012-09-13T20:04:23.426-04:00I know it is not possible. I know they have no po...I know it is not possible. I know they have no power to move me. They do have the power to collect all the complaints and send them to the people that can change things. That is the reason why everyone that is having issues should report them.TheGrumpyElfhttps://www.blogger.com/profile/07621615711198405365noreply@blogger.com